26/03/2024 - Easily track down your purchases via "My orders" in "My account"
From now on, you’ll find all your purchases in one place: ‘My orders’. Accessible through ‘My account’, ‘My orders’ makes it easy to track down a specific order by searching for any of the vehicle characteristics—reference number, VIN, license plate, make and model—or by the order channel, status, confirmation date, or claims.
In just a glance, you know the status of the purchase and whether there’s anything you need to do to keep it moving along. Thanks to the new ‘My orders’ page, you always know exactly what’s happening with your vehicle purchases.
07/09/2023 - The new 'My claims' page lets you manage claims with ease
At OPENLANE, we do everything we can to make buying second-hand cars as simple and stress-free as possible. If a vehicle arrives in a different condition than you were expecting, you might be able to make a claim in line with our claims policy. Starting a new claim will show you the vehicles that are eligible for claims. And with the new ‘My claims’ page, making and managing claims is easier than ever. You don’t even need to leave your ‘My account’ portal.
Fully functional on mobile devices
The new ‘My claims’ page is fully functional on mobile devices:
- Easily file a new claims
- Search via reference number, VIN, license plate, or make and model to find the vehicle you’ve purchased.
- In just seconds, you’ll know if it is eligible for claims. If so, you can file your claim immediately.
- It’s easy to check the status of your existing claims (new, open or closed) at any time.
- You can even search via claim status and creation date.
- You can edit new claims and provide further evidence when necessary.
In a perfect world, you would never have to file a claim. But in the real world, things sometimes happen that we can’t predict. Our claims policy has been developed to help you to the greatest extent possible. And while we can’t guarantee specific outcomes, we’re committed to acting on all valid complaints in a fair, responsive and timely manner.
17/08/2023 - My documents’ in ‘My account’ is now better than ever
‘My account’ is being fully overhauled and updated, a mission that’s taking place in stages. As part of this upgrade, ‘My documents’ has been redesigned to save you time and effort, and is now also accessible from mobile devices.
Small extras for a bigger user experience
FLEXIBLE
All documents related to your purchases are available in ‘My documents’. And thanks to this upgrade, finding the document you need is easier than ever, whether you’re in front of a computer or using your smartphone.
FINDABLE
When looking for a specific document, you can search using vehicle characteristics, order data and document type. Plus, your documents are always visible in the same place. They no longer change position during the after-sales process.
USABLE
Each document is clearly identified and features the relevant reference number, so you know you’re clicking on the right document for the right vehicle. Your documents are also helpfully categorised according to the process they belong to: ‘orders and invoices’ or ‘transport’, for example. And soon, you’ll be able to download a batch of documents with just one click, which will be very handy at the end of the month when you need to send all your invoices to your accountant, for example.
Thanks to this upgrade, managing the paperwork tied to your vehicle purchases is simpler, speedier and less stressful.
Take me to the new “My documents” page
09/08/2023 - Check the status of your vehicle deliveries anytime via ‘My account’
If you’ve purchased a vehicle from OPENLANE and it’s on its way to you, you need to know where exactly the vehicle is and when it will arrive to efficiently plan and manage your operations. We fully understand that!
That’s why we’ve now made this delivery information available whenever you need it!
How does it make your life easier?
• Our new ‘Vehicle deliveries’ overview lets you quickly and easily check the delivery status of all your purchases in ‘My account’ (under dashboard).
• At a glance, you’ll know where each vehicle is and when it’s expected to arrive.
• You no longer have to call or email us to know where your car is, so you save time.
• Available on desktop & mobile.
Go to “Vehicle deliveries” (log in first)
08/08/2023 - Saved searches
We have updated the "saved search" email to make it more engaging for the buyers, by allowing them to see images of the top 3 vehicles matching each search. This will help them to better decide if they want to explore the vehicle in more detail.
31/03/2023 - New filters: Number of seats & All-wheel-drive (AWD)
To make your search for the right car as simple and easy as possible, we have added two elements to our platform:
1. Number of seats: a separate filter is added to the "Find cars" page so you can easily search for the number of seats available in a vehicle.
2. All-wheel-drive (AWD): from now on, we show the drivetrain type in the car title. For brands you'll see xDrive, Quattro and so on. Otherwise, AWD is listed.
16/03/2023 - My recommendations: your customised collection of available cars
Every day many cars are put online on our auction platform. That doesn't always make it easy to find the car you're looking for. That's why we've set up a custom 'My recommendations' page, making it easier to find cars you're interested in.
This page shows a selection of available cars specifically for you, based on your buying habits and interests, thus saving you time and effort in searching for the right car.
You can access ‘My recommendations’ through the ‘My account’ menu.
Read all about it!
15/03/2023 - Optimo, your optimal payment & inspection service is back!
We have very good news for you: because of improved market conditions, we are able to offer the Optimo service again.
What is Optimo again?
Optimo contains 2 must-have services:
• A later payment (just before arrival in the hub): you pay the fee for Optimo immediately via online payment. You only pay the total price of the vehicle just before arrival of your vehicle at the hub via bank transfer.
• An additional vehicle inspection at the pick-up location: we organize an additional professional inspection of your vehicle at the destination pick-up location, looking specifically for damages that could have been caused during transport and storage of the vehicle.
Read all about it!
06/03/2023 - Buy stock cars at fixed prices 24/7
Our online auctions offer great opportunities to buy cars at great prices. But it’s no longer the only way you can buy cars at OPENLANE. Our new, permanent, 24/7 stock sale brings you a range of stock cars that are available for immediate purchase at fixed prices.
Stock cars are just sitting around in parking lots, waiting for a new owner. Our 24/7 stock sale lets you purchase these cars at the ‘Buy Now’ price whenever it suits you, 24 hours a day, 7 days a week. There’s no bidding and no waiting for auctions to end. You simply buy the car outright.
Cars that are part of the 24/7 stock sale are clearly marked, and you can search for them directly using the "Find cars" search filter.
Try it now!
24/02/2023 - NEW: digital price negotiation feature
With our new negotiation feature, we’re giving you more opportunities to make offers that sellers accept.
What are the benefits?
• Increase your bid and convince the seller to sell the car to you. You can negotiate bids limitlessly within a timeframe of 24 hours.
• Negotiate directly with the seller from My account instead of wondering and guessing.
• Secure vehicles you’ve already invested time and effort in.
Read all about it!
02/06/2022 - New filter: auction source
Thanks to the neverending efforts to increase the variety in our auctions, you can now find cars on OPENLANE from more countries than ever before. To help you find the cars sold locally, you can use the new “Auction source” filter on our website. Select “domestic” to only see the cars that are sold by sellers in your country. That’s the easiest way to find a good deal close to home!
Try it now!
16/03/2022 - My account is getting a makeover!
We strive to make your visit to openlane.eu as easy and convenient as possible for you. That's why we have improved the navigation and My account menu. Ticking off your to-do list is now easier than ever.
Navigation improvements:
• The navigation is shortened, to the point and brought to the left
• The "Sell cars" tab is removed from the navigation, replaced by the link at the bottom of the website and a banner on the home page
My Account improvements:
• My account becomes a dropdown menu containing all submenus, visible after login
• 3 pages have a new layout: Dashboard, Account settings and My Fin (if applicable)
• Old My account pages are incorporated in the new structure: My orders, My logistics, My documents and Claims
• AND FINALLY, you can now configure up to two delivery addresses!
Transitioning to the new format is work in progress. That’s why you'll see some pages in the old format and some pages that have already been updated. Don't worry, everything you need is still there. And once the upgrade is complete, you'll enjoy a smoother workflow on every page.
16/02/2022 - New search filter: dealer cars!
From today onwards, you can filter the OPENLANE offer on "Dealer cars"! The new filter enables you to search specifically for cars coming from franchised dealers and car traders. In just one simple click.
• Where can you find this new filter? Click on "Find cars" tab.
• How will you see this search filter? You need to log in to see the "Dealer cars" filter.
• Are other filters planned anytime soon? We are extending our searches with other filters in the near future. Stay tuned!
See all dealer cars!
23/12/2021 - New search filters bring you faster searches and better chances of winning
Our ‘Focus on’ filters let you tailor your searches, so you find what you’re looking for quickly and easily. You’ll now see two new filters:
1. Best description – A thorough assessment of the descriptions of these vehicles has shown them to be as accurate and trustworthy as possible.
2. Only at OPENLANE – These vehicles are exclusively available at OPENLANE. There’s no risk of bidding on a vehicle that has already sold through another platform.
Combine as many ‘Focus on’ filters as you like to refine your search. If you’d rather cast a wider net by not filtering your search, you can check the tags on any listing in the search results to see which ‘Focus on’ features a vehicle has.
Read all about it
19/07/2021 - Ultimo button in MyBids
We’ve made Ultimo much more usable by including it in My Bids. This means that after the regular phase of the auction, if you are the highest bidder, Ultimo will automatically start from My Bids. It can take up to 1 minute after the end of the auction before Ultimo is launched. You will see a message “Preparing for Ultimo” in the meantime. You don't need to click any link or go to another page if you are bidding from My Bids.
23/09/2021 - The car description PDF got completely rebuilt
The car description PDF got completely rebuilt. It now has all details matching exactly what is shown online, and it looks better too! The damage description has become more accurate and precise. Buy cars with even more confidence than before!
19/07/2021 - Ultimo button in MyBids
We’ve made Ultimo much more usable by including it in My Bids. This means that after the regular phase of the auction, if you are the highest bidder, Ultimo will automatically start from My Bids. It can take up to 1 minute after the end of the auction before Ultimo is launched. You will see a message “Preparing for Ultimo” in the meantime. You don't need to click any link or go to another page if you are bidding from My Bids.
06/05/2021 - Technical inspection validity
As an addition to the “Condition” section of the car description, you will now see for some vehicles what the expiry date is of their last technical inspection.
11/03/2021 - The car’s condition summed up in one spot
A new section on the car description collects the crucial information on the condition of the vehicle. At one glance, you will find out:
• If the car has been in an accident before (only for Germany);
• If the car is drivable;
• At which date and mileage the last maintenance was done.
22/02/2021 - Extended damage report
The damage report now shows two new damage indicators.
• The wheels have become part of the damage description, indicated with the severity of the damage on the car diagram.
• Corrosion is added as a damage type.
13/01/2021 - Delivery date prediction is now dynamic!
Tracking your car during transport has become a bit easier. While your car is traveling from the seller to your preferred destination, it passes through various checkpoints. At each of these checkpoints, you’ll get a new prediction of the date range at which you can expect your car. You will also know when there are unforeseen delays. These dates are calculated using historic data, so remember that deviations can always occur. As a next step, we’ll integrate these predictions in My Account.
26/10/2020 - New features for damage descriptions
We made some slight changes to the picture gallery for damaged cars:
• All pictures will be labeled “damaged”
• If a picture indicates a specific damage, a red triangle will be shown in the picture carrousel
12/10/2020 - Improvement for x-Time auctions
During the x-Time phase of an auction, you’ll now see message indicating the position in the queue of a car you’re following or bidding on.
1/10/2020 - New functionalities for search and order completion
• A new sorting function allows you to sort your search results based on the date the auctions started, with the most recent ones on top. This is now the default sorting method for users which are logged out, but also available if you’re logged in.
• After completing your order, a button now allows you to immediately download the pro forma invoice.
09/06/2020 - Changes made to the order completion process
We want to make transactions quick, easy and hassle-free. The perfect antidote to the stresses of the past few months. Every service we offer you for your vehicle is now accessible on a single page. They’re even placed in a simple, logical order. Tell us where you want your vehicle sent and the page will automatically and instantly calculate the prices for all services like transport and Optimo. This is what to expect:
• Visible prices
• Estimated delivery times
• Flexibility
• Online payments made easy
• Mobile friendly
14/02/2020 - Optimo available for Estonia, Latvia and Lithuania
We activated Optimo for Estonia, Latvia and Lithuania.
• The transport will go through the hub in Poland, where the vehicle check will be done
• Local transport is available
• There is a € 50 price reduction to promote Optimo for those countries, valid until the end of April
30/01/2020 - My Bids: The whole bidding experience on a single page
As the My Bids page is at the centre of all your bidding action, it should be attractive, up-to-date and convenient for you. Which is why we are happy and proud to unveil the new My Bids page. A few of the new additions deserve some explanation:
• Besides the info on the cars you’re bidding on, you’ll see the Price barometer, Estimated price and Ultimo (Coming soon!) info for each of your bids.
• The My Bids page also has tabs for ‘Active’ and ‘Closed’ auctions. The ‘Closed’ tab includes the results of all the auctions in which you’ve placed a bid
• You’re able to see the visuals in either a grid view, or if you’re a power user who has several bids running at once, in a table view.
• The My Bids page is designed to be smartphone-accessible
30/01/2020 - Two new search options: 'Immediately available cars' and 'Highest win chance cars'
When you search on the two new options, you’ll find cars that are more likely to be assigned to you, or that the cars will arrive at your site quicker than before.
• Immediately available cars: These cars are already on our premises at the end of the auction. This means they’re ready to be picked up and transported straight to you as soon as the car is paid. Discover these vehicles!
• Highest win chance cars: These cars helps reduce the risk of not getting the car assigned by the seller after having won the auction. Make sure you enter a bid that’s close to the estimated price and you have the highest chances that you’ll win the car and that the seller will assign it to you. Discover these vehicles!
These 2 options are available as ‘Focus on’ options in the ‘Find cars’ tab.
